Privacy policy

1. Information we collect

• Account and contact data, such as name, email, company, and website.
• Product usage data, such as prompt activity, workspace events, and service interactions.
• Support and communications data when you contact us directly.
• Technical data, such as logs, IP-derived security signals, browser/device details, and error diagnostics.

2. How we use information

• Provide, secure, and maintain the service.
• Respond to account, billing, onboarding, and support requests.
• Detect abuse, prevent fraud, and enforce policy.
• Improve reliability and product quality.

3. Sharing and processors

We do not sell personal information. We may share data with service providers that support infrastructure, authentication, analytics, communications, and operations, or when required by law.

4. Data retention

We retain information as long as needed for service operations, security, legal obligations, and legitimate business records, then delete or de-identify when no longer needed.

5. Security

We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.

6. Your rights and choices

You may request access, correction, or deletion of personal information associated with your account by contacting us. We may need to verify identity before fulfilling requests.

7. Children

Kitecraft is not intended for children under 13, and we do not knowingly collect personal information from children.

8. Changes to this policy

We may update this policy as the product evolves. Updates will be posted on this page with a revised date.

9. Contact

For privacy requests, email hello@kitecraft.ai.